Privacy Policy
Last updated on 1st January, 2026
Medify Digital Health Pvt. Ltd. (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of all visitors, patients, partners, and users who access or interact with our website, digital platforms, and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or Medify ecosystem.
By using this website or any Medify services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
a. Personal Information
When you voluntarily submit information through contact forms, appointment requests, registrations, or partner enquiries, we may collect:
- Full Name
- Phone Number
- Email Address
- Address
- Any medical or health-related information you choose to share
- Business or professional details (for partners and doctors)
b. Non-Personal Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date, time, and duration of visits
This information is used strictly for analytics, security, and platform performance improvement.
2. How We Use Your Information
Your information may be used to:
- Process appointment requests and partner enquiries
- Enable healthcare service coordination between doctors, pharmacies, diagnostics, and Medify Hubs
- Share relevant data with authorised healthcare providers
- Improve website and platform functionality
- Communicate service-related updates
- Maintain internal administrative and compliance records
We do not use your personal data for unsolicited or third-party marketing.
3. Medical Information Disclaimer
Any medical or health-related information shared through Medify platforms is treated as confidential and used only for facilitating healthcare services.
However, submitting information online does not create a doctor–patient relationship with Medify. Such a relationship is formed only between the patient and the treating medical practitioner.
Medify platforms must not be used for medical emergencies.
4. Information Sharing and Disclosure
We do not sell, rent, or trade personal or medical data.
Information may be shared only with:
- Treating doctors and medical consultants
- Pharmacy and diagnostic partners
- Medify Hub operators
- Technology and hosting providers for platform operations
- Government or regulatory authorities when legally required
All such parties are required to maintain data confidentiality.
5. Data Security
We use reasonable technical and organisational safeguards including secure servers, encrypted connections, and controlled access to protect your data.
However, no internet-based system can be guaranteed to be 100% secure.
6. Cookies and Tracking Technologies
Our website and platform may use cookies to:
- Enhance user experience
- Improve platform performance
- Analyse visitor behaviour
You may disable cookies through your browser settings at any time.
7. Third-Party Links
Our website may contain links to third-party websites. Medify Digital Health Pvt. Ltd. is not responsible for the privacy practices or content of those external sites. Users are encouraged to review their respective privacy policies.
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to medical and legal record retention rules)
- Withdraw consent where applicable
Requests may be sent to the contact details below.
9. Updates to This Policy
Medify Digital Health Pvt. Ltd. reserves the right to update this Privacy Policy at any time. Continued use of the website or services indicates acceptance of the revised policy.
10. Contact Information
For any privacy-related questions or concerns, please contact:
Medify Digital Health Pvt. Ltd.
